Our Policies and Guidelines

To ensure a seamless and enjoyable experience at Starlight Lodge Cape Cod, we ask that you take a moment to familiarize yourself with our policies and guidelines. Once booked, your consent is deemed agreed upon with our policies. Your understanding and cooperation play a crucial role in making your stay with us a comfortable and memorable one and we care about your stay, so please help us make it a good one with respect to policies for all guests to benefit.

Reservation and Cancellation Policies:  Reciept of policies with confirmation becomes acknowledgement of all policies listed below. Please contact us for any questions. 

Third Party Reservations

All third party reservations (i.e. Booking.Com, Expedia etc.) MUST be canceled through those sites. Starlight Lodge can not cancel or remove you from our reservations. Failure to do so will result in 100% charge of reservation. Cancellations subject to a $25/service charge, deposits will be refunded if notice of cancellation is received 14 days in advance of scheduled arrival. If cancellation is made on shorter notice, or if a guest finds it necessary to leave the Starlight Lodge prior to the expiration of the period reserved, no refunds will be granted. Must have written cancelation notice.

Check-In and Check-Out

Check in: 3:00-7:00pm. Check out: 11:00am Please Call and arrange for late check in if arriving after 7pm. 

Credit card will be charged for balance. Rates are subject to change and are based on double occupancy per bed. We DO NOT have roll away beds or air mattresses. 

Deposits

1st night deposit required at booking. Suites require 50% of stay at booking non refundable on holidays. All balances due upon arrival. 1st night non refundable prepay deposit on major holidays.  No Shows 100% of reservation and or deposit. Captain William House reservations are paid 100% in advance and non refundable once booked.

Holidays

Holiday Reservations - Memorial Day, 4th of July and Labor Day require a 3 night minimum stay with 50% prepay when booked. No refunds on cancellations. 

Pets

Dog Friendly - Acceptable Breeds $40.00 per night subject to availability, not all rooms are pet allowable. Unregistered dog will be charged $150.00 fee and must leave the property without refund. All dogs MUST BE LEASHED AND ARE NOT PERMITTED IN COMMON AREAS. (OFFICE, POOL, ETC) A signed pet policy must be on file.

Smoking

MASSACHUSETTS STAE LAW PROHIBITS SMOKING INSIDE OF ALL HOTELS AND WITHIN 50 FEET OF ANY OVER HANG.  SMOKING IN DESIGNATED AREA ONLY WHEN FREE OF MINORS. There will be a $250.00 non-refundable fee for deep cleaning services charged to any room that has been smoked in to restore it back to its non-smoking condition.

Property Damage

Damage or theft to the property, including but not limited to guest rooms, carpets, fixtures, furnishings, artwork, décor or LINENS will result in a charge of 150% of fair replacement value or necessary cleaning, including self tanner and or hair color stains. Please help us keep our rates down by respecting our rooms and linens. 

Credit Cards

Major credit cards accepted, cash with refundable credit card deposit.